1. IVR Dashboard
- Monitor active IVR campaigns and call flows
- View call statistics including answered, dropped, and queued calls
- Real-time system health and performance monitoring
2. IVR Menu Builder
- Drag & drop interface to design interactive menus
- Customize prompts, keypress options, and call routing
- Support for multi-level menus and time-based routing
3. Call Recording & Playback
- Record incoming and outgoing IVR calls
- Secure storage with easy access and download options
- Playback directly from the dashboard for quality checks
4. Analytics & Reporting
- Comprehensive reports on call volumes and durations
- Analyze caller behavior and menu option popularity
- Export reports in CSV and PDF formats
- Integration with CRM for enriched data insights